Exchange Returns & Refund Policy

CONDITIONS OF SALE (BETWEEN SELLERS AND CUSTOMERS)

Please read these terms and conditions carefully before placing an order with the Sellers (We, Our, or Us, as applicable) on the Site. These conditions imply your agreement to be assured by these conditions.

A. CONDITIONS RELATED TO SALE OF THE PRODUCT OR SERVICE

This section addresses the terms and conditions for the sale of items or services on the Site.

B. THE CONTRACT

Your order constitutes a legal offer to us to purchase the goods or services offered on our Site. When you place an order to purchase a product, any confirmations or status updates received prior to the shipping of your order are solely to check the order data supplied and do not imply order confirmation. When the goods are shipped to you, the acceptance of your purchase is deemed confirmed.You may receive separate dispatch confirmations if your order is shipped in more than one shipment. We offer an estimated schedule for the processing of your purchase when you place your order, but we cannot guarantee that timeline to be rigorously accurate in every instance since we rely on third-party service providers to keep this pledge. We pledge to you that we will make every reasonable attempt to meet the estimated date. All commercial/contractual conditions are presented and agreed upon only by you and the vendors. Price, shipping charges, payment methods, payment terms, date, duration, and mode of delivery, warranties linked to products and services, and after-sales services related to products and services are all examples of commercial / contractual terms. Kitchen Museum has no influence over, nor does it determine, advise, or otherwise participate in the offering or acceptance of such commercial/contractual terms between you and us. We reserve the right to cancel any order prior to shipping at its sole discretion. We will notify you of such cancellation through email or SMS as soon as possible. Any prepayments made in the event of such cancellation(s) will be reimbursed to you within the time limits specified.

C. EXCHANGE POLICY :

We made an effort to create an exchange policy that would be beneficial to you since we are aware that sometimes you purchase something that does not turn out as you had intended. If you are not completely satisfied with the items you purchased, just return them to our showroom or display center within 30 days of the purchase date together with your receipt (or invoice for online transactions) and we would be happy to swap the item. Please be aware that the exchanged product’s worth should be equal to or more than the purchase price of the original product. The purchase value difference must be paid if exchanged for a more expensive item.Products that have been damaged, or lack a bill or invoice will not be eligible for exchange. The cost of the exchanged item will not be adjusted to reflect any delivery fees the client may have paid at the time of purchase.

D. RETURN POLICY :

We made an effort to create a return policy that would be beneficial to you since we are aware that sometimes you purchase something that does not turn out as you had intended. Customer shall thoroughly check the product at the time of purchase. The product shall be deemed free from any and all defects after the purchase is complete.  Any product purchased from our showroom, display center or online store is never eligible for a refund, either in full or in part.

Any product purchased from our showroom/display center/online store, can only be returned on the following terms and conditions:

1. The product must be returned within 30 (thirty) days from the date of purchase.
2. The product to be returned must be in good condition to our full satisfaction. Customer shall provide evidence as to the product’s condition through photography and/or videography as requested by us.

Any product would qualify as a return if it meets any of the following condition(s):

• Products with major quality defects
• Products damaged during delivery time
• Wrong product, size or color
• Product lost in delivery time

E. REFUND POLICY :

We give our best effort to ensure that the product(s) you ordered online meets your expectations, but occasionally orders may reach you in a manner that is not anticipated. We will rectify any such claims or discrepancies related to your purchase.
Any product will qualify as a return if it meets any of the following condition(s):

1. If we are unable to deliver the ordered product/s
2. Wrong product, size or materials
3. If we are unable to provide replacement
4. Products with major quality defects
5. Products damaged during shipment
6. Product lost in shipment

Most refunds are refunded in 7 to 10 working days after we receive the return package.

For Refund, please follow these steps:
Provide us with Order ID details, e-mail address on: info@kitchenmuseum.com.bd
We will confirm the Refund request and will inform you about the process.